C

KE-South Africa Processing Unit (SARU) Program Supervisor (National)

Church World Service
Full-time
On-site
Nairobi, Kenya

About CWS

Position Title: South Africa Resettlement Unit (SARU) Program Supervisor 

Reports To: SARU Manager 

Direct Reports: SARU Processing Associates 

Division: CWS Africa 

Department: Programs, Africa Regional Deployment Unit (ARDU/SARU) 

Job Location: Nairobi, Kenya 

Grade Level: Grade 7, Manager, National 

 

Introduction:

Church World Service (CWS) is a not-for-profit, faith-based organization transforming communities around the globe through just and sustainable solutions to hunger, poverty, displacement and disaster. CWS does not discriminate on the basis of race, color, religion, sex, national origin, gender identity, genetic information, age, disability or veteran status in employment or in the provision of services. 

Primary Purpose

This position is primarily responsible for leading, planning and implementing the South Africa Resettlement Unit’s processing activities per the issued policies and procedures.  The processing activities include statement of interest management, case identification screening, local security check requests and result management and referral interviews.  

 

Working Environment 

  • Regular travel to the field 
  • In-office work while in Nairobi 

Responsibilities

Program Administration:

  • Lead SARU in-field activities

  • Ensure all functions within SARU will strictly adhere to the DOS/BPRM, RPC, CWS/RSC Africa and U.S. Immigration Nationality Act policies, guidelines and procedures. 

  • Ensure the development, implementation, dissemination and monitoring of SARU standard operating procedures (SOPs).

  • Conduct job function observations of SARU staff to ensure compliance is met and identify any areas of improvement or training needs. 

  • Travel to deployment locations to monitor deployments, conduct performance evaluations and meet with partners.

  • Maintain a thorough working knowledge of the USRAP and refugee situations throughout Sub-Saharan Africa.

  • Complete ARDU/SARU processing activities as needed to support the team to ensure deliverables are met 

Data Management and Analysis:

  • Ensure daily deliverables and outputs are met by each staff and that the work produced is of upmost quality

  • Ensure circuit ride activities are well planned and the team is prepped to enable the execution of a successful mission  

  • Prepare reports for ARDU/SARU Management and/or the Program Manager, both quantitative and qualitative, on staffs’ output 

  • Develop reports and quality control checks that ensure accuracy and efficiency as well as their use

  • Establish effective communication systems regarding data and ensures reports are accurate and efficient

  • Assist with annual plan and strategic planning goals  

 

Representation:

  • Develop and maintain effective relationships with USRAP processing partners
  • Ensure partner communication from the department is professional, timely and proactive
  • Represent organizational policies and culture to staff
  • Ensure the workforce is professional when representing CWS/RSC Africa to refugees, partners, the funder and colleagues 

Performance Management: 

  • Provide direct supervision and leadership to SARU staff, including yearly performance evaluations, developing job descriptions, participating in hiring and coordinating leave

  • Coordinate on-boarding of new staff and facilitate trainings, both in the office and while in the field 

  • Identify training needs and coordinate trainings for SARU staff 

  • Develop in-house training materials to enhance compliance and ensure existing training materials are kept up to date

  • Ensure coaching, mentoring, feedback and corrective action plans are being carried out where needed

  • Establish performance expectations with staff under their supervision

  • Monitor staff time and attendance 

  

Staff Care: 

  • Monitor and ensure a safe, healthy and professional work environment

  • Ensure direct reports access and use their benefits appropriately, including leave 

  • Actively support staff by promoting safe space, open-door and the escalation policy 

  • Establish and communicate clear expectations to staff to foster a predictable and consistent work environment

  • Work with staff to ensure they are taking responsibility and understanding of their own safety and to raise any issues with supervision immediately  

Handle any other duties as assigned by the SARU leadership, the Program Manager and/or CWS management at large.  

Qualifications

Experience: 

  • A minimum of Six (6) year’s work experience required. 
  • A minimum of One year of supervisory experience preferred. 
  • Familiarity with the UN Convention and Protocols relating to the status of refugees required. 
  • Previous experience in training and capacity building of staff required.  
  • Previous experience working with international organizations such as UNHCR required. 
  • Previous experience with a resettlement deployment scheme preferred. 
  • Previous reporting and monitoring and evaluation experience preferred. 

Skills: 

  • Demonstrated thorough knowledge of the UNHCR/U.S. Refugee Admissions Program. 
  • Demonstrated knowledge of International Refugee Law required. 
  • Excellent interviewing and counselling skills. 
  • Excellent drafting, writing and analytical skills. 
  • Excellent spoken and written English; secondary language skills such as French, Arabic and other African regional languages (other than Kiswahili) is preferred. 
  • Previous assessment/monitoring and evaluations skills preferred. 
  • Strong interpersonal and diplomacy skills. 
  • Excellent organizational and time management skills. 
  • Excellent computer skills, in particular Microsoft Office. 
  • Knowledge of Sub-Saharan Africa refugee situations required. 

Education:  

  • Bachelor’s degree in a related field of study, or four (4) years of related work experience in lieu of a Bachelor’s degree is required.  
  • Master’s degree in a related field of study (including international affairs, refugee law, human rights or social work) is preferred. 

Abilities:  

  • The ARDU Supervisor must have the ability to:  
  • Represent CWS RSC Africa with partners;  
  • Travel throughout sub-Saharan Africa on short notice and sometimes under difficult conditions;  
  • Communicate effectively both verbally and in writing; 
  • Follow instructions with a positive and receptive attitude;  
  • Deal effectively and courteously with a large number of associates, outside agencies, refugees and members of the general public;  
  • Conduct oneself in a professional and courteous manner to represent the best interests of CWS RSC Africa;  
  • Maintain a high performance standard with meticulous attention to detail; 
  • Carry out all of the duties of the position efficiently and effectively with minimal supervision;  
  • Work independently and contribute to overall operations of CWS RSC Africa;  
  • Take initiative in the development and completion of projects within the specified timeframe;  
  • Maintain strict confidentiality with CWS RSC Africa administrative and operational information;  
  • Manage a large and diverse workload under pressure with competing priorities; 
  • Work well as a team in a multi-cultural environment while maintaining a high level of motivation; 
  • Lead others and address issues as they arise;  
  • Effectively manage CWS RSC Africa’s resources; 
  • Actively participate in the successful implementation of the U.S. Refugee Admissions Program. 

Important Requirements: 

  • Have strong English communication skills, both written and oral; 
  • Work in a multi-cultural environment;  
  • Commitment to diversity, equity, and inclusion and willingness to support CWS’ Platform on Racial Justice as a CWS employee required. 

Special Requirements

  • This position is based in Nairobi, Kenya. 
  • This position requires use of laptops at all time, therefore competence in Microsoft Office packages is required. 
  • This position may require travel throughout sub-Saharan Africa on short notice and under sometimes difficult conditions to meet demands of a dynamic operational program.  
  • The candidate should be of good health, willing and able to travel extensively in often difficult conditions, and have a high degree of flexibility. Must obtain a Certificate of Good Health from a recognized hospital before the start of deployment to UNHCR and have proof of Yellow Fever vaccination before traveling for RSC Africa. 
  • Background check which includes references and an educational and criminal check is required before the start of employment. Begin obtaining a valid criminal check if you do not have one. 
  • A valid passport and the ability to maintain a valid passport throughout the entire appointment is required, which includes having enough passport pages for travel.   
  • Physical: This position requires bending, squatting, crawling, climbing, kneeling, sitting, standing, walking, pushing/pulling, handling objects (manual dexterity), reaching above shoulder level, using fine finger movements and lifting/carrying heavy loads.  
  • Environmental: Incumbents in this position will be exposed to excessive noise, marked changes in temperature and/or humidity, dust and infectious diseases, harsh weather climates, long work hours, bumpy roads, extended travel, excessive sun exposure, and non-ventilated spaces.  
  • This is a full-time position.  
  • All employees should be prepared to work from the CWS office within their location of hire.
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