Client Success Manager 1.9.1
Nairobi, Kenya, Kenya
Company Overview:
DentistFind is a leading marketing technology firm dedicated to empowering dental practices through data-driven digital marketing strategies and innovative technology solutions. Our mission is to help dental practices grow by increasing patient acquisition and retention with our proprietary PracticeFuel platform.
Role Overview:
As a Client Success Manager, you will play a pivotal role in fostering and maintaining strong relationships with our dental practice clients. Your primary goal will be to ensure client satisfaction, retention, and the expansion of services. You will act as the main point of contact for our clients, helping them achieve their business objectives using our products and services.
Key Responsibilities:
- Client Relationship Management: Manage the overall relationship with assigned clients, including onboarding, implementation, and continuous engagement to drive satisfaction and retention.
- Strategic Planning: Develop and execute strategic account plans for each client, identifying growth opportunities and expansion strategies.
- Collaboration: Work closely with cross-functional teams (sales, marketing, product development) to ensure client success and maximize customer lifetime value.
- Performance Reviews: Conduct regular business reviews with clients to assess performance, identify areas for improvement, and present new solutions or features.
- Client Advocacy: Serve as a client advocate within the company, representing their interests and providing feedback to internal teams.
- Training and Support: Provide training and support to clients, ensuring they fully utilize our products/services to achieve desired outcomes.
- Industry Insight: Stay up-to-date with industry trends, best practices, and competitive landscape to provide valuable insights to clients.
- Documentation: Document resolutions and create a resolution database for client issues.
Required Skills and Qualifications:
- Education: Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.
- Certifications: Certification in Customer Success Management or related fields (e.g., Certified Customer Success Manager, Certified Marketing Professional) is preferred.
- Experience: 5+ years of experience in communications, marketing, sales, account management, or customer success.
- Language Proficiency: C2 English proficiency level required, demonstrating excellent verbal and written communication skills.
- Strategic and Analytical Skills: Proficient in strategic planning and project management with an analytical mindset focused on data-driven decision-making.
- Multitasking: Comfortable working across multiple departments in a deadline-driven environment.
- Proactivity: Self-starter and multitasker who can quickly adjust priorities.
- Remote Work Capability: Ability to thrive in a remote work setting, managing and motivating remote teams.
Company Values:
- Analytical Decision Making: Make decisions with purpose, guided by data and logic.
- Speed and Agility: Prioritize quick, efficient execution to achieve exceptional results.
- Strategic Focus: Emphasize high-impact actions and long-term value creation.
- Continuous Improvement: Commit to relentless self and process enhancement.
- Integrity and Transparency: Build trust through honesty and accountability.
- Thrive on Challenge: Embrace challenges as opportunities for growth and innovation.
What We Offer:
- Opportunity to work in a fast-paced, innovative environment.
- Ability to make a significant impact on the growth and success of dental practices.
- Professional development and growth opportunities.
- Collaborative and supportive remote work culture.
How to Apply:
Interested candidates are encouraged to submit their resume and a cover letter outlining their experience and alignment with our company values.