Trade Development Representative - Mombasa

Poa! internet is the fastest growing and highly innovative ISP in Kenya. The company was founded in 2014 with a vision to provide internet in every home in Africa. At poa! We believe by empowering people, we can actively drive digital inclusion in these markets. We deploy a cost-effective internet service in Kenya, with the aim of providing affordable access to content and Internet to low-income members of society.

We are growing very fast to cover the rest of Kenya and eventually Africa. It is envisaged that the success of the business will grow to over 150 networks across East Africa. It is from this background that we seek prospective candidates to fill the role of Trade Development Representative.

At Poa, we pride ourselves on being a values-driven company and we love working with values-driven employees. Poa's vision is “Internet in every home in Africa”. To achieve this vision, we live by our values, captured in the acronym, We CONNECT. At Poa, we: Create a better world for the people we serve, Open our eyes to problems and opportunities, Never stop learning never stop moving forward, Name it, own it, solve it, Engage with the bigger picture even in the details, Care about each other and Tujienjoy kazini.

Mission Statement for the Role:

Recruit and develop a highly efficient commission only sales agents team to meet the business objectives of the organisation.

Overall Responsibility:

Recruit, engage, activate and generate revenue from commission only sales agents. Leverage business by activating and improving commission-only agent productivity.

Financial:

Responsible to hit a target of 672 new installations in the first 12 months from joining, by adhering to the prescribed sales process laid by Poa Internet.

People:

Responsible to recruit a team of 59 commission only sales agents in the first 12 months from joining date.

Area:

Mombasa

Key SMART Results for A-Player

• Recruit a team of sales agents in first 12 months from date of joining, breakdown as follows:
  

       First 3 months =New Sales Agents Recruitment Target =18

       4 to 6 months= New Sales Agents Recruitment Target =15

       7 to 9 months= New Sales Agents Recruitment Target =14

       10 to 12 months= New Sales Agents Recruitment Target =12

• Ensure there are active sales agents at any given month, definition of active sales agent is at least 1 install per agent per month, breakdown as follows:
  

       First 3 months = Active Sales Agents Target =24

       4 to 6 months= Active Sales Agents Target =49

       7 to 9 months= Active Sales Agents Target =69

       10 to 12 months = Active Sales Agents Target =84

• Responsible to meet monthly sales targets through active sales agents under your supervision, breakdown as follows:

        First 3 months = Active Sales Agents Target =74

        4 to 6 months= Active Sales Agents Target =145

        7 to 9 months= Active Sales Agents Target =205

       10 to 12 months = Active Sales Agents Target =249

• Ensure all physical outlets have point of sale material in place at all times and are regularly reviewed for 100% compliance by Marketing or COE Team from Poa Internet - Monthly

Level of Management Experience Required (Mandatory & Nice to Have)

Mid supervisory level management with not less than 3 years of sales experience, 1 yr of which should have been leading sales team of not less than 5 people

Department stage of development where this role sits

Starting : Builder mentality:, able to develop a team from scratch and drive results.

Key Competencies Criticality (H, M, L)

• History of recruiting and managing exceptional high performing commission only sales agents while delivering results, including : Retail agents/dealers, foot soldiers and centre of influence people - H
• Proven track record of exceeding the sales budgets by leading a commission only model - H
  
• Must have worked full-time in Field, Demonstrating / Observing Sales processes for efficiencies - H
• Should be adaptable, open to learning, and able to adjust strategies to meet changing customer needs and market conditions - M
• Good knowledge of agency sales model and must demonstrate understanding of how to manage, motivate and drive performance through agents and indirect channels - H
• Staying informed about industry trends, competitors, and the latest advancements in home internet space in Kenya - M
• Should be able to manage the entire sales process efficiently, from initial contact to post-sale Referral Leads for Sales Agents - M

Mandatory criteria if any, with no exceptions to hire:

• Must have led a team of Commission Sales Agents and delivered high sales numbers.
• Must have demonstrated training and development opportunities to help agents improve their sales skills. This includes product knowledge training, sales techniques, and objection handling.
• Must possess good analytical skills: Should analyse sales data, trends, and performance metrics is important. Must have used this data to make informed decisions and optimise sales strategies.