DC BMS Operator Kenya - Pipeline
CBRE Excellerate
Full-time
On-site
Nairobi, Kenya
CBRE Overview:
CBRE manages the maintenance of Data Centres and is committed to the provision of an efficient
and effective critical engineering maintenance service. The primary function is to ensure 100%
uptime of engineering services to ensure there is zero impact to the client’s business operations.
Role Overview:
Responsible for providing an efficient and effective planned preventative maintenance, reactive
maintenance and remedial works programme in a manner that achieves the objectives of the client
by proactively administering the workplace services in accordance with the Service Agreement.
Key objectives of the role (Not exhaustive or necessarily in order of importance):
1. Engineering Operations.
2. Check for alarm indications. Investigate and implement rectification plans as necessary and
follow the escalation procedures as set out by the client.
3. Document and escalate alarms according to internal process.
4. Monitor critical features and ensure process and equipment are operating according to set
parameters.
5. Ensure email correspondence is managed in real time.
6. Transfer all hard copy information from operational teams to electronic document management
platforms.
7. Update DC alert spread sheet on all customer notifications.
8. Ensure all DC alerts are closed out for the day unless instructed otherwise by the client.
9. Raise all work order and ensure closed as per local KPI and SLA guidelines.
General Administration:
1. Ensure high level of customer service is provided and maintained via formal communication,
email.
2. Ensure that weekly documented audits/ inspections by quality controller are presented to Site
manager for signature before filing.
3. Action job cards and advise on outstanding job cards and ensure job cards are fully completed
and signed off by the requestor.
4. All calls to be logged with the help desk.
Essential Education / Experience Knowledge & Skills:
The successful candidate will have the following background:
1. Grade 12.
2. A Technical N3/4 Certification is a must.
3. Computer skills is essential.
4. CDCP-compulsory.
5. 3 years’ experience in similar position – experience within Data Centre's and added advantage.
6. Facilities maintenance experience.
7. Excellent customer relation skills.
8. Good communication skills.
9. Ability to plan, organise and control own work effort.
10. Ability to work under pressure.
11. Clear criminal record.
Other:
1. Willingness to work shifts.
2. Willingness to work overtime where required.
1. Knowledge of equipment, materials.
and suppliers used in facilities management.
2. Have a good knowledge of machine
tools, general maintenance.
3. Excellent facility with common hand and power tools.
4. Familiarity with building layouts and infrastructures.
5. Good knowledge of electrical fixtures, fittings, repairs and maintenance thereof.
6. Understand and follow oral and written instructions.
CBRE manages the maintenance of Data Centres and is committed to the provision of an efficient
and effective critical engineering maintenance service. The primary function is to ensure 100%
uptime of engineering services to ensure there is zero impact to the client’s business operations.
Role Overview:
Responsible for providing an efficient and effective planned preventative maintenance, reactive
maintenance and remedial works programme in a manner that achieves the objectives of the client
by proactively administering the workplace services in accordance with the Service Agreement.
Key objectives of the role (Not exhaustive or necessarily in order of importance):
1. Engineering Operations.
2. Check for alarm indications. Investigate and implement rectification plans as necessary and
follow the escalation procedures as set out by the client.
3. Document and escalate alarms according to internal process.
4. Monitor critical features and ensure process and equipment are operating according to set
parameters.
5. Ensure email correspondence is managed in real time.
6. Transfer all hard copy information from operational teams to electronic document management
platforms.
7. Update DC alert spread sheet on all customer notifications.
8. Ensure all DC alerts are closed out for the day unless instructed otherwise by the client.
9. Raise all work order and ensure closed as per local KPI and SLA guidelines.
General Administration:
1. Ensure high level of customer service is provided and maintained via formal communication,
email.
2. Ensure that weekly documented audits/ inspections by quality controller are presented to Site
manager for signature before filing.
3. Action job cards and advise on outstanding job cards and ensure job cards are fully completed
and signed off by the requestor.
4. All calls to be logged with the help desk.
Essential Education / Experience Knowledge & Skills:
The successful candidate will have the following background:
1. Grade 12.
2. A Technical N3/4 Certification is a must.
3. Computer skills is essential.
4. CDCP-compulsory.
5. 3 years’ experience in similar position – experience within Data Centre's and added advantage.
6. Facilities maintenance experience.
7. Excellent customer relation skills.
8. Good communication skills.
9. Ability to plan, organise and control own work effort.
10. Ability to work under pressure.
11. Clear criminal record.
Other:
1. Willingness to work shifts.
2. Willingness to work overtime where required.
1. Knowledge of equipment, materials.
and suppliers used in facilities management.
2. Have a good knowledge of machine
tools, general maintenance.
3. Excellent facility with common hand and power tools.
4. Familiarity with building layouts and infrastructures.
5. Good knowledge of electrical fixtures, fittings, repairs and maintenance thereof.
6. Understand and follow oral and written instructions.