Customer Care Officer

Are you passionate about delivering exceptional customer experiences, driven to exceed expectations, and eager to make a meaningful impact in people's lives? We are looking for you.

RESPONSIBILITIES:

1. Sales Transactions: Process sales transactions accurately and efficiently. Handle cash, credit card, and digital payment methods following established procedures.

1. Prospecting, Upselling and Cross-Selling: Identify opportunities to sell, upsell and cross-sell products based on customer needs and preferences. Maximize revenue by suggesting complementary items.

1. Inventory Management: Keep track of available stock and inform customers about product availability. Place orders for out-of-stock items as necessary.

1. Maintain Presentable Workspace: Ensure the front o ce/ counter area is clean, organized, and well-stocked with promotional materials and product information.

1. Record Keeping: Maintain accurate records of sales transactions, customer interactions, and any relevant information. Assist with maintaining the customer database.

1. Handle Returns and Exchanges: Process returns, exchanges, and refunds according to Company policies, striving to resolve issues to the customer's satisfaction.

1. Follow Security Procedures: Adhere to security measures, such as verifying customer identities and preventing fraudulent transactions.

1. Collaborate with Team: Work closely with colleagues in the sales team, management, and other departments to ensure seamless operations and effective communication.

1. Any other duties as assigned by line manager, H.O.D.

SKILLS & EXPERIENCE

• Education: A diploma or equivalent is required. Additional education or training in customer service or sales is a plus.

• At least three (3) years of work experience in customer service, retail, or sales is advantageous.

• Familiarity with point-of-sale (POS) systems is a plus.

• Customer-Focused: Strong customer service skills with a focus on providing a positive and welcoming customer experience.

• Experience in excel, google sheets and sales reports.

• Sales Abilities: Ability to identify sales opportunities and effectively communicate product benefits to customers.

• Adaptability: Comfortable working in a fast-paced environment and handling multiple tasks simultaneously.

• Attention to Detail: Accurate in processing sales transactions and maintaining records.

• Problem-Solving: Ability to handle customer inquiries, concerns, and complaints with a solution-oriented approach.

• Team Player: Willingness to collaborate with colleagues to achieve team and company goals.

• Professional Appearance: Maintain a neat and professional appearance in line with company guidelines.

YOUR VALUES

• We value people who are extremely ambitious and have a track record of high-performance and are able to continually step out of their comfort zone.

• A bias for action, with the ability to operate in an ambiguous environment.

• A growth mindset we wont be immediate experts in everything we set out to do, but thats ok, as long as were learning and making progress while managing our risk.