Account and Sales Manager – East Africa

BICS is connecting the world by creating reliable and secure mobile experiences anytime, anywhere. We are a leading international communications enabler, one of the key global voice carriers and the leading provider of mobile data services worldwide.

Our solutions are essential for supporting the modern lifestyle of today’s device-hungry consumer – from global mobile connectivity, seamless roaming experiences, fraud prevention and authentication, to global messaging and the Internet of Things.

Headquarters in Brussels with a strong presence in Africa, Americas, Asia, Europe and Middle East. We have regional offices in Madrid, Dubai, and Singapore, a satellite office in Beijing and local representation in Bern, New Jersey, Miami, Montevideo, and Toronto.

Pioneering into the future of Next Generation communications. We have achieved a series of World’s Firsts successes with the launch of the first LTE Roaming relation or the first VoLTE International call between Europe and Asia, to name a few.

With a diverse and multicultural team of about 600 employees, we continuously strive to provide customers with the highest level of quality, reliability, and interoperability, enabling them to maximize their end-user value.

Task Description

Account and Sales Manager – East Africa (Location: Nairobi, Kenya)

In order to further develop our leadership position throughout the SEA sub-region, we are looking for an Account and Sales Manager to reinforce our market development activities in Wholesale Mobility, Roaming, voice, messaging services and fraud solutions.

Job Responsibilities:

• Promote and sell BICS International Wholesale Mobility, Roaming, voice, messaging and fraud solutions across East Africa, offering pre-sales technical consultancy to ensure successful deal closures.
• Identify new opportunities, create and execute sales strategies, and provide technical and commercial proposals that assist customers in achieving their business goals and identify upselling and cross-selling opportunities to drive revenue growth.
• Manage and develop the existing customer portfolio by utilizing various BICS solution families.
• Maintain relationships with assigned mobile operators and engage with all levels of the customer's organization and act as the main point of contact for customers, addressing concerns and ensuring a high level of customer satisfaction.
• Oversee the complete operational implementation of contracts, from negotiation through to full-service deployment.
• Address all issues related to finance (billing, collections, dispute resolution), technical aspects (dimensioning and configuring physical interconnections), legal matters (contracts), and administrative tasks for your assigned customer portfolio.
• Propose new product development ideas based on insights from the market and customers.

Your Profile

Your Profile:

• You hold a master’s degree in business studies or engineering or equivalent in experience in telecom and/or enterprise.
• You have 5 years of experience and deep understanding of Wholesale Mobility, Roaming, voice, messaging and fraud solutions.
• You possess a strong technical and sales engineering background with extensive telecom and enterprise industry experience.
• You are well-acquainted with the mobile community and have a robust network among various mobile operators in the sub-region.
• You demonstrate excellent presentation, negotiation, problem solving and communication skills.
• You are proactive, highly motivated, willing to travel, and able to work independently.
• Proven ability to manage multiple accounts and projects simultaneously.
• You can easily adapt to cultural differences.
• English and Swahili are essential. Knowledge of additional languages is a big advantage.
• Candidate should already be based in Nairobi.

Why BICS?  

• We are international, diverse, and inclusive: You will be part of a very diverse and international team. The BICS team counts around 55 different nationalities. Get to know about other cultures while interacting with your colleagues globally.
• Our company culture is strong: You will be working in a dynamic environment where we encourage our people to embrace a Growth Mindset and empower them daily to bring new ideas, experiment and collaborate towards efficient innovation. 
• We invest in our people: From talent programs and mentorship possibilities to Learning and Development channels, but also a strong emphasis on internal mobility, we foster an environment where upskilling, career coaching and leadership development will help you maximize your potential.
• Remote and flexible working are part of our DNA: We believe in the power of flexibility and autonomy. Our people make their own work arrangements, they generally come to the office 2 days a week and are free to work from home the rest. We also allow our employees to work 10 working days a year from their travel destination.   

Get a flavour of Proximus Global activities by looking at our video :

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