The successful candidate will play a crucial role in ensuring the accuracy, authenticity, & compliance of various documents submitted by clients.
Key responsibilities
Document & Data Verification
Validating & compiling candidate's credentials by querying different databases
Conducting research into candidate's information by contacting external entities such as educational institutions, HR professionals and any other 3rd party institutions to ensure validity, completeness, and compliance with internal and external standards
Verification Processes
Utilize a combination of manual and automated verification processes to cross-reference documents against established databases, guidelines, and criteria, flagging any inconsistencies or potential fraud
Ensuring supporting documents for each verification
Ensuring we always meet our SLA commitment to clients
Ensuring accuracy of information received from sources
Sending out an exceptional report to the Team Lead within 24hrs of receiving feedback
Reporting any bottlenecks on time
Authentication
Utilize advanced tools and techniques to assess the authenticity of documents including watermark analysis, hologram inspection, and signature verification
Communication
Collaborate closely with internal teams and external stakeholders to gather missing information, resolve discrepancies, and provide clear explanations regarding verification outcomes.
Quality Control
Continuously monitor the accuracy and efficiency of verification procedures
Identifying areas for enhancement
Suggesting improvements to optimize document verification workflow
Compliance
Stay up-to-date with industry regulations, best practices and emerging trends
Ensuring all processes adhere to legal & regulatory requirements
Training
Participate in ongoing learning and development programs to remain current on new verification techniques, tools & technologies.
Requirements
Minimum of Diploma degree in a
relevant field (e.g., Data Science, Criminal Justice, Information Science) or equivalent
practical experience.
Strong sense of responsibility
Excellent analytical skills
Good working knowledge of Microsoft packages
Ability to work effectively in a fast-paced environment