Role Purpose
The VAS Coordinator role is key in end-to-end coordination of Value-Added Services (VAS) inputs i.e. Facilitating VAS Partner Onboarding as per process; Driving timely VAS service request execution (RFI); Executing VAS Billing operations; and, Managing VAS operations process improvement.
Key Responsibilities (Balance scorecard)
Financial, Customer, and Processes impacting KPIs
- VAS Partner Onboarding
- ensure the Partner is onboarded through the laid out system capture process
- validate to ensure the Contracts are as per recommended templates and filled appropriately
- ensure/validate the recommended KYC (know your customer) documents are attached
- follow up with relevant internal functions to ensure successful Partner onboarding, as guided by regulatory & policies.
- Implement legally binding requests (e.g. cessations, split accounts, etc) by following recommended policies and procedures
VAS Service requests execution
- ensure request form and are received from the partner
- ensure validation of request form by sales
- ensure invoicing by Revenue accounting
- ensure partner shares a POP (purpose of payment), in alignment with the invoice
- ensure validation of payment by Finance Treasury
- ensure RFI (request for implementation) is raised and tracked for delivery within SLA (Service Level Agreements)
- follow up VAS escalations to closure
VAS Billing operations
- Improved Billing execution
- Billing preparation & validation
- The monthly invoicing to the partners.
- The monthly credits to the partners.
VAS processes improvement
- ensure proper processes and procedures are implemented
- come up with solution based proposals for process improvements
- execute process improvements
- track KPIs vs delivery within SLA (Service Level Agreements)
- Maintain a VAS Partner Base and Central repository for all VAS & SDP/A2P related Documentation
People impacting KPIs
- Teamwork – Proactively add value to the operations team; identify and build capacities to ensure VAS coordination business continuity planning.
- Empowerment - Solution based collaborative engagements to enhance VAS operations
- Continuous learning for exponential growth
- Manage leave liability as per employment terms & conditions
Requirements
Qualifications
- Bachelor’s degree in Business Administration, Marketing, Telecommunications, IT, or a related field.
- 2–4 years of experience in telecom, digital services, VAS, or sales operations.
- Prior exposure to working with cross-functional teams
- Understanding of VAS products and services in a telecom environment.