About the Underwriting Assistant role
As an Underwriting Assistant at Incourage, you will play a crucial role in supporting the underwriting team in assessing and processing insurance applications. This position requires a keen eye for detail, excellent organizational skills, and a strong understanding of underwriting principles.
The successful candidate will be required to start by ASAP.
Duties and Responsibilities
- Handle the DMVIC platform to issue the motor insurance stickers immediately.
- Handle Comprehensive, TPO and TOR requests within TAT everyday from Monday to Saturday.
- Back up the client data correctly and ensure we receive correct KYC details.
- Use internal communication channels according to Incourage guidelines and company policy.
- Master how to use the internal CRM.
- Fill all the information in respective CRM correctly and fully.
- Preparing renewal notices and follow up till closure.
- Collaborate with the accounting team on how customers pay to us and how to apply credit facilities when needed.
- Conduct thorough and timely valuation follow-ups to ensure accurate and up-to-date information is obtained for underwriting assessments.
- Navigate and utilize the internal dashboard system to process and submit approval applications efficiently.
- Support the BD team so they can focus on bringing new customers to Incourage.
- Carry out declarations to underwriters with the correct customer information on time.
- Correspond with applicants via phone, email and in person to collect and analyze insurance information that facilitates the risk assessment process and provide underwriting support.
- Screen renewals and refer problem accounts to Underwriters.
- Compile data and analytics for reports that can advise insurance policy guidelines and whether coverage should be provided.
- Serve as the liaison for underwriters and customers in order to track, manage, and prioritize insurance applications and other services.
- Keeping records of all complaints and concerns from the clients and agents for follow up and action.
- Any other duty that may be allocated by management from time to time.
Note:
This job description outlines primary responsibilities and reflects the proactive approach expected from team members. Additional duties may be assigned as required to meet organizational needs.
Requirements for the role
- Bachelor’s degree in Actuarial Science, Mathematics, Statistics, Business Administration or a related field.
- Professional qualification in Insurance or demonstrate significant progress towards its attainment.
- Relevant experience working in the insurance industry in a similar role.
- Sound knowledge of insurance, regulatory requirements and processes.
- Strong attention to detail to ensure the accurate collection of information and entry into databases.
- Stellar communication and interpersonal skills.
- Knowledge in Claims is an added advantage.