Uliza Events is Kenya and Africa’s No.1 supplier of event wristbands and identification solutions. We provide high-quality paper, plastic, and fabric wristbands, glow-in-the-dark items, and party/event identification materials to hotels, malls, theme parks, swimming pools, concerts, corporate events, and entertainment venues.
With operations in Kenya, Uganda, Tanzania, Rwanda, Zambia, Ghana, and Nigeria, we are growing aggressively and need a high-performance Telesales & Client Success Executive to handle inquiries, increase sales conversions, and manage clients across Africa.
This role is not a basic call-center job—we need a highly skilled telesales expert who can convert inquiries into long-term clients, follow up aggressively, and close deals with zero lead wastage.
Who Should Apply?
- If you are a natural salesperson who can convert conversations into revenue.
- If you excel at follow-ups and never leave a lead hanging.
- If you have experience managing high-volume inquiries without missing details.
- If you understand CRM tools, sales reporting, fast typing and client tracking.
- If you can sell effortlessly without being pushy.
Requirements
Client Management & Sales Execution
- Handle all inquiries from Kenya, Uganda, Tanzania, Rwanda, Zambia, Ghana, and Nigeria, ensuring every lead is engaged and converted.
- Follow up with all leads aggressively—no lost clients, no missed opportunities.
- Convert inquiries into confirmed orders & repeat customers using relationship-based selling.
- Maintain 100% CRM data accuracy—every client interaction must be logged in real-time.
- Conduct high-quality cold calls to businesses, hotels, event organizers, and potential buyers.
- Sell with strategy, not pressure—understand client needs and provide solutions.
- Assist clients with quotations, invoices, and order confirmations while ensuring seamless service.
Follow-Up & Conversion Optimization
- Implement a strict follow-up strategy to ensure maximum conversion of leads.
- Maintain a response time of under 5 minutes for all new inquiries.
- Ensure 85%+ conversion rate for warm leads.
- Track and push clients through the full sales funnel (Inquiry → Quotation → Order → Repeat Purchase).
- Build strong relationships to secure long-term contracts and increase client retention.
CRM & Sales Process Management
- Use Zoho CRM to manage all leads—zero lost data, zero missed follow-ups.
- Handle 3CX calls professionally, ensuring all international client calls are tracked and analyzed.
- Maintain detailed records of inquiries, follow-ups, closed deals, and lost opportunities.
- Identify and implement strategies to increase client lifetime value.
- Provide daily, weekly, and monthly reports on sales performance and client engagement.
Efficiency & Digital Tools Mastery
- Excel in fast typing and accurate data entry for CRM and reports.
- Proficiency in Microsoft Word for writing proposals, quotations, and business emails.
- Use Canva to create client presentations and promotional offers.
- Quick adaptability to Zoho CRM, 3CX, and other business software.
Key Performance Indicators (KPIs)
- 85%+ conversion rate for warm leads.
- Zero missed follow-ups—every inquiry must be engaged.
- CRM data accuracy: 100%—all client interactions must be logged.
- Client response time: Under 5 minutes for new inquiries.
- Daily call target: Minimum of 50 quality calls.
- Repeat business: 90%+ of satisfied customers must return.
Qualifications & Skills Required
- Minimum of 2 years experience in Telesales, Inside Sales, or Client Relationship Management.
- Proven ability to convert inquiries into confirmed sales.
- Strong experience using Zoho CRM, 3CX, and Excel for tracking sales pipelines.
- Fast & accurate typing skills (Speed above 50 WPM preferred).
- Exceptional follow-up skills—zero missed leads, immediate engagement.
- Excellent communication and relationship-building skills.
- Professional email etiquette & Microsoft Word proficiency.
- Basic Canva design skills for client presentations and offers.
- Ability to manage clients across multiple African countries.
Benefits
Salary & Benefits
- Salary: KES 18000 (Net Pay) + Commissions
- Performance-based bonuses for exceeding targets.
- Career growth opportunities in sales management & business development in different countries.
- Fast-paced, high-performance sales culture—only top performers will thrive.
Send your CV, cover letter, and a short voice recording (30 seconds pitch introducing yourself as a telesales agent) to hr@uliza.agency
Application Deadline: 25th March 2025
Only apply if you are ready to deliver top-tier telesales performance and drive revenue across Africa.