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Technical Supervisor- Tracking and Fleet Management Solutions
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Organization/Reporting line:
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Tracking and Fleet Management Solutions Manager
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Place of work/Travel:
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Nairobi, Kenya
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Key Responsibilities:
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- Coordination of tracking technicians while at field to ensure smooth and quality installations.
- Daily update of the tracking technical database with proper records for Checkups, installations, and removals.
- Constant updating of clients’ units in the tracking platforms as reported by technicians in liaison with the System Administrators.
- Testing device functionalities in the platforms upon completion installations
- Internal and external customers' technical support.
- Configuration and Integration of various hardware to the running tracking platforms.
- System set up and customer support in line with client SOP’s.
- Relieving the System Administrators.
- Supporting the sales and Account managers teams on client presentations and demos
- Research and new product development
- Migration of tracking devices
- Site visits and surveys on client’s fleet.
- Coordination and liaison with other team members on implementation of tracking solutions
- Support in system training of clients and staff for continuous development and improvement
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Principal Outputs of this Role:
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- Timely submission of reports.
- Quick TAT in solving internal and external concerns.
- Complaint resolution
- Contracts management
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Authority:
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Refer to KK Security Authority matrix
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Accountability:
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The Technical Supervisor is accountable to the Tracking and Fleet Management Solutions Manager. The responsibilities will be monitored and managed through the mid-year and annual performance review and supported through the monitoring f KPIs.
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Qualifications & Experience:
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- A Diploma/ Degree in Mechanical Engineering, IT or business studies is preferred.
- Must have (3) years of continuous work experience in the relevant field at a Supervisory level.
- Experience in the Vehicle telematics industry is an added advantage.
- Great client management skills
- Presentable with good communication skills
- Good client relationship skills
- Problem-solving and analytical skills
- Self-Motivated
- Excellent oral and written communication skills
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