Job Title: Small & Medium Business Accounts Executive (SMB)
Location: Nairobi
Level: Entry Level
Maintain General Operations
1. Act as the main link between the company and the customer.
2. Engage with internal stakeholders whenever necessary (credit control and piracy team)
3. Improve our pipeline management, opportunity management and territory management.
Customer Retention
1. Ensure and improve customer satisfaction and loyalty to minimize customer loss.
2. Proactively drive resolution of customer issues, including technical and billing issues.
3. Upsell and cross-sell to existing customers.
Growing The Business
1. Actively hunt for business opportunities.
2. Gain new customers.
3. Make sure sales contracts are closed according to process.
4. Define, review and improve the cost of customer charge.
5. Win back lost accounts.
Requirements
Requirements:
•Diploma in Sales or equivalent.
•Minimum 1 year experience in B2B sales is a must.
•Professional communication skills, written and verbal.