This role is responsible for the achievement of the set sales targets to ensure the profitability of the branch.
Key Responsibilities:
Conduct regular field visits to prospect for clients in order to generate sales and gather market information to assist in planning and decision-making;
Actively follow up on new leads and referrals resulting from showroom, field activities and promotions to build prospects and close sales;
Prepare quotations in a timely manner in line with the CFAO Motors Kenya guidelines to assist close sales in a timely manner;
Create sales orders in the system to facilitate timely invoicing
Prepare sales calls programs for appointment bookings with prospective clients to facilitate sales plans;
Maintain regular contact with clients to promote retention and generate referrals and new business opportunities;
Consistently update customers on sales order progress, respond and resolve customer queries on time to ensure customer satisfaction and retention;
Advise clients on finance packages available through partner financial institutions (Tsusho Capital and banks), and assist the clients in filling the required documentation to ensure the sales deals are closed;
Liaise with Finance to ensure payment terms are clearly agreed and communicated to the customer, and proper finance documentation, to minimize customer complaints and enhance the closing of sales deals;
Follow up on vehicle registration documents including logbooks to ensure the documentation is availed to the customer on time for enhanced customer satisfaction and retention;
Actively participate in promotional and customer training activities to market the company’s products and services to increase product awareness for enhanced sales;
Provide information to management and the marketing team on market intelligence to assist garner information required to develop aggressive marketing and sales strategies for the CFAO Motors Kenya brands;
Submit accurate weekly deliveries and order intake data to the sales supervisor to keep track of the monthly sales targets as per budget;
Support in the unit ordering process to ensure optimal stock holding always;
Liaise with pre-owned vehicles section on evaluation and validation of customer vehicles trade-ins requests
Assist customers in filing government tax documentation e.g. itax in order to prepare advance tax documents.
Requirements
Degree in sales and marketing or other relevant field
3 years’ working experience in sales in the automotive industry
Proficient in Microsoft Office applications/computer literacy
Driving Skills
Product knowledge i.e. vehicle specifications, Basic mechanical knowledge
Knowledge in professional standards
Excellent Customer Service skills
Excellent interpersonal skills
Pleasant and outgoing personality
Strong negotiating and influencing skills
Excellent presentation skills and communication skills (written and spoken)
A team player with a go-getter attitude
Ability to work under pressure and meet sales targets