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Reservations FOH

Crew Life at Sea
Full-time
On-site
Cape Town, South Africa

You are the beginning of an exceptional guest experience. As a Reservations Specialist, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive!

Summary of Responsibilities:
Reporting to the Reservations Manager, responsibilities and essential job functions include but are not limited to the following:

  • Consistently offer exceptional, friendly and engaging service.
  • Ensure the best selection for the guest and ensure revenue is maximized through up-selling.
  • Update reservations ensuring a flawless check in and check out process.
  • Answer telephone and email inquiries in a timely manner.
  • Assist guests regarding hotel facilities in an informative and helpful way.
  • Take ownership of the guests request and ensure follow up according to the hotels standards.
  • Follow department policies, procedures and service standards.
  • Recommend property facilities and assist guests with information and special requests.
  • Book room reservation requests, enter rooming lists, and update accurate information in the system.
  • Other duties as assigned.


Qualifications

  • Computer literate in Microsoft Window applications required.
  • Ability to work cohesively as part of a team.
  • Ability to focus attention on guest needs, remaining calm and courteous at all times.
  • Guest focused personality is essential; experience is an asset.
  • Preferably prior experience working with Opera or a related system.
  • Strong interpersonal and problem-solving abilities.

Working Place:

Cape Town, Western Cape, South Africa