PURPOSE:
The Job holder will be tasked with:
- Supporting the Head of Small Business (HSB) in growing and managing the MSE segment business portfolio across the network.
- Participating in portfolio growth activities, driving client satisfaction through product enhancement and service delivery, and making end to end follow ups to ensure timely feedback on MSE credit facilities.
- Facilitating active collaboration between the branch and the other departments for satisfactory service to the MSE customers.
- Delivering a growth strategy for their portfolio through the acquisition of new clients as well as maintaining and deepening relationships with existing MSE customers.
PRIMARY RESPONSIBILITIES:
Reporting to the HSB within Business Banking and will be responsible for:
- Consistently grow the Segment portfolio by accelerating acquisition of new to bank customers.
- Accelerate the uptake of the MSE customer value propositions, product bundles and solutions applicable and continuous engaging the customers.
- Demonstration of Leadership and growth of the assigned Direct Sales executives-DSEs in line with the set targets and understanding their mandate in line with the Bank strategy in serving the MSE customers. Ensuring excellent performance always.
- Provide fruitful collaboration between the branch business teams and other departments in satisfactory service to the MSE customers.
- Ensure MSE business growth within the assigned branches/Sales team to grow both ETB & NTB and the uptake of the existing products in line with the set targets.
- Co-ordinate occasional customers’ workshops/seminars within the assigned branches for products knowledge and awareness.
- Generate call reports by occasionally conducting regular visits to client’s business premises during credit request assessment and post- disbursement monitoring to ensure the quality loan book within the acceptable levels.
- Ensure credit applications documentation from the respective team are compliant in line with the credit & lending policy and procedures.
- Ensure customer satisfaction by handling customer complaints/feedback appropriately and timely feedback with closure.
- Delivery of exceptional performance through the business development team within the assigned branches within the available performance management tools.
- Provide leadership and strategies during performance review of reportees on
- the portfolio assigned.
- Precision in achieving set KPIs, Growth of CASA, Quality NTB accounts,
- Increased transactions within MSE accounts, uptake of MSE advances (including home loans, hire purchase, overdrafts and term loans), non-interest income, and cross selling the bank products.
- Generate periodical timely and accurate reports for HSB as necessary for decision making in support of driving the MSE strategy.
PERSON SPECIFICATIONS
Academic Qualifications
- At Least a bachelor’s degree in business administration or its equivalent from a recognized institution.
Experience
- At least 5years relevant experience in the banking industry, 3 of which should have been direct dealing with MSE customers.
General Competencies and Skills
- Ability to interpret customer needs and present suitable bank products and services
- Interpersonal and excellent customer service skills
- Ability to interpret targets and develop plans to swiftly achieve them
- Excellent communication and interpersonal skills.
- Good negotiation and decision-making skills.
- Good planning and organizational skills.
- Ability to work with numbers, conduct analysis of information for decision making.
- Ability to make sound judgment and quick right decisions in the interest of the Bank and the customers.
- Ability to build trust, value others, communicate effectively and proactive execution.
- Ability to harmoniously work with others, Self-motivated/driven.
- Initiative, tactful and demonstration of high level of maturity.
If you believe you meet the above requirements log onto our www.imbankgroup.com/ke and click on careers and apply for the position. Your application should reach us as soon as possible but not later than 9th December 2024.