JOB TITLE: FRONT OFFICE EXECUTIVEAbout this Job Q-Sourcing Limited trading as Q-Sourcing Servtec is a manpower management solutions firm operating in the East African Region in the countries of Uganda, Kenya, Tanzania, Rwanda, and South Sudan.On behalf of our client, we are looking for a competent, skilled, and experiencedΒ Front Office Executive to work in Nairobi, Kenya.Key Roles and Responsibilities- Perform reception duties in an efficient, professional and courteous manner.
- Answer calls and maintain a rapid response rate according to agreed standards.
- Promptly, accurately, professionally and courteously assesses 100% of received calls/inquiries and directs and/or records and relays messages.
- Adapts at using all features of the telephone system.
- Log information on calls that are not answered, where required and maintain detailed and accurate records
- Operate a variety of standard office machines, including a personal computer and a variety of computer software, phone, shredding machine and photocopy machine.
- Communicate and liaise verbally and in writing between clients /suppliers /visitors/ enquirers and relevant staff, and interpret and respond clearly and effectively to spoken requests over the phone or in person, and to verbal or written instructions.
- Establish and maintain effective working relationships with co-workers, supervisors and the general public.
- Maintain regular consistent and professional attendance, punctuality and personal appearance.
- Maintain customer/ supplier and employee database
- Directs all incoming mail to appropriate offices.
- Receives deliveries when necessary and notifies recipients.
- Maintains a thorough working knowledge of and adheres to organization policies, regulations and procedures.
- Respects confidentiality in discussing participant/consumer, staff, and organizational matters.
- Maintains the log book for cheque dispatch.
- Maintains confidentiality of organization fiscal and personnel related information
Qualifications and experience- Minimum of 2-3 years working experience in front office and switchboard operation
- Possess excellent interpersonal skills
- Strong organizational and time management skills.
- Good oral and written communication skills.
- Records management skills.
- Displays tact, diplomacy, and discretion when dealing with confidential information.
- Exhibits maturity.
- Professional attitude and appearance.
- Maintains a positive attitude despite adversity.
- Reliable and demonstrates administrative skills.
- Demonstrates proper etiquette at the workplace.
- Ability to work with diverse personalities.
- Ability to maintain high levels of integrity
- Flexible and able to adapt to a change in work
Application procedure:Interested and qualified applicants should submit their applications through the link below.https://qsourcingservtec.applytojob.com/apply/sh1gR8pirX/QSSKUNFOE-FRONT-OFFICE-EXECUTIVE Note:Only shortlisted applicants will be contacted.Q-SOURCING SERVTEC IS AN EQUAL OPPORTUNITY EMPLOYER. ANY SOLICITATION WILL LEAD TO DISQUALIFICATION.Β