- - Ensure that any new items or replacements are sourced and installed in a timely manner during a guest’s stay.
| - Items replaced promptly without disrupting guest experience.
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- - Maintain and update the inventory of all furniture and décor across the Homes’ portfolio of 40 properties and stores.
| - Comprehensive inventory maintained, with accurate tracking of all items.
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- - Ensure that all items in the inventory are accounted for, conducting regular audits of the homes and stores.
| - Inventory discrepancies minimized and addressed promptly.
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- - Maintain and eventually take full responsibility for the brand guide, ensuring consistency across all properties.
| - Brand guide followed strictly in all setups.
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- - Perform regular quality checks on properties to ensure everything from the décor to the small details (soaps, coffee, branded items) meets the brand standard.
| - Properties pass all quality checks with high marks.
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- - Work with the guest relations team to understand and execute any customizations for specific guests, ensuring their preferences are reflected in the setup.
| - Positive guest feedback on customized services.
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- - Ensure all personalized gifts (e.g., diaries, local crafts) are prepared and placed in the home before guest check-in.
| - All homes have appropriate personalized touches ready for guests.
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- - Source materials, décor, and furnishings from local vendors, ensuring competitive pricing without sacrificing quality.
| - High-quality items sourced within budget.
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- - Maintain relationships with local artisans and second-hand vendors to incorporate upcycled and locally crafted items into properties.
| - Successful integration of locally crafted and upcycled pieces.
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- - Assist in identifying and curating artwork for hospitals through the home Art for Healing Foundation.
| - Art sourced for the foundation and hospitals.
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- - Coordinate with contractors, vendors, and suppliers to ensure that all deliveries and installations are completed on time for house setups.
| - Projects completed on time and within budget.
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- - Oversee the logistics of each house setup, ensuring smooth coordination with guest relations and housekeeping teams.
| - Seamless check-ins with no delays or missing details.
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