Pigia Penda Nurse

About Us:

Penda Health is an award-winning company that delivers high-quality, trustworthy healthcare. Our vision is for everyone in Africa to have healthcare they can trust. Today our team of 350+ employees operates 16 Medical Centres and a call center around Nairobi and Kiambu, Counties. Over the next two years, we are looking to build and run a profitable chain that focuses on; the delivery of tech-enabled, high-quality healthcare, and a sustainable expansion of our network that ensures the sustainability and stability of the company.

Scope of work

Pigia Penda is the official Penda Health Call Center Platform handling both Telemedicine and General
Customer requests virtually. We are searching for caring and friendly nurses who want to become
part of a team of amazing all-around, evidence-based nurses. Being a nurse at Penda
Health includes a lot more than your usual job. You treat patients independently and make your own
decisions, with the support of guidelines, technology, and clinical mentors.

Responsibilities:
 

• Conduct follow-up calls for high-risk and well-baby patients to monitor progress, ensure treatment adherence, and provide guidance to improve health outcomes and patient satisfaction. 
• Collaborate with Penda's healthcare team to ensure comprehensive patient care. 
• Perform virtual consultations and triage as or when needed via Pigia Penda. 
• Deliver home-based nursing services, including wound dressing, injections, and other essential care, ensuring patients receive timely, quality care at home.
• Accurately record patient data in real-time using Penda’s electronic medical record. 
• Deliver quality patient education and ensure a positive patient experience. 
• Embrace and develop within Penda’s evidence-based protocols, participating in continuous professional development. 
• Work with the Clinical Team Lead and Pigia Penda Manager to identify and implement process improvements for enhanced clinical operations. 
• Assist with additional tasks as assigned by the Clinical Team lead or Pigia Penda Manager. 
• Uphold ethical standards and Penda’s Vision and Values while fostering a supportive and collaborative team environment.