National Training Coordinator (43517)

Job Title:                         National Training Coordinator

Department:                 Commercial

Reporting line:              Head of Commercial

Location:                         Nairobi, Kenya

Job Grade:                      HAY 15

About Engie Energy Access

ENGIE Energy Access is one of the leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa, with a mission to deliver affordable, reliable and sustainable energy solutions and life-changing services with exceptional customer experience. The company is a result of the integration of Fenix International, ENGIE Mobisol and ENGIE PowerCorner; and develops innovative, off grid solar solutions for homes, public services and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGo solar home systems are financed through affordable instalments from $0.19 per day and the minigrids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,700 employees, operations in nine countries across Africa (Benin, Côte d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda and Zambia), almost 1.5 million customers and over 7 million lives impacted so far, ENGIE Energy Access aims to remain the leading clean energy company, serving millions of customers across Africa by 2025.

www.engie-energyaccess.com

Job Purpose/Mission

The role holder is responsible for offer training in support of the Sales Division’s efforts in achieving key performance goals. Regarding the boarding of new agents, training of existing agents, they are expected to train and educate sales staff from the point of their initial hire and on a continuous, ongoing basis. They are responsible for training all departmental system procedures and policies, identifying any issues with training methods and make suggestions for improvements as needed.

Responsibilities

• Analyze day to day needs for training in the sales team.
• Conduct and support customer education clinics
• Develop Regional material required for training in line with company policy.
• Conduct training sessions for new and current sales personnel and develop individualized training plans for underperforming salespersons.
• Develop new approaches and techniques for making improvements in training programs.
• Collect feedback from the commercial team leads and trainees and identify the issues they had during the training process.
• Measure the performance of trainees after the session.
• Recruitment and support the hiring of new sales force with the regional commercial teams.
• Coordinate with external trainers and Regional Manager.
• Maintain and update records of training material and training sessions.
• Schedule orientations and related training events for new individuals and teams within the region
• Observe sales encounters and determine the training needs for individuals and/or sales teams.
• Recommend budget for training events and monitor costs during the program.
• Stay updated with current market trends and the changing demands of the regional sales environment.

Knowledge and Skills

Experience:

• Minimum of 2 years work experience in Training.
• Good Analytical skills, presentation skills, communication, and organization skills.
• Proven record of explaining complex subjects in simple ways.
• Computer literate with Microsoft Office, Power Point, Excel, and Ms Word [Fully computer-literate]
• Proven team player

Qualifications:

• Bachelor’s Degree in Education, or other related fields.

Language(s): 

• English
• A Local language is a plus

Technology:

• Experience in Microsoft Suites