Maintenance Technician

KONE Kenya

Full-time

On-site

Nairobi, Kenya

As the world’s cities grow more complex, people’s need to move easily becomes even more important. Enabling urban flow requires talent and ambition. Together at KONE, we create the new urban reality. Your career is a journey, and how you travel makes a difference.

It's time to make a move. Join our flow.

KONE is seeking a qualified Maintenance Technician for elevators and escalators for our Nairobi, Kenya office. Our team comprises maintenance professionals who provide on-site customer service to ensure our equipment's smooth and safe operation. We seek a service-minded Maintenance Technician to provide our customers with professional elevator and escalator maintenance service.

In this role, you will be at the core of KONE - an everyday hero who makes people's lives easier. You will work towards ensuring quality service, improving equipment safety and performance, and promoting regular and proactive on-site communication to customers and the people using the equipment.

Responsibilities:

Responsible for customer satisfaction through quality of service and regular, proactive, and precise on-site communication.
Responsible for accurate and real-time back reporting of work performed.
Maintain excellent relationships with the customers, the contact person, and end-users on-site.
Manage the site environment during service operations.
Identification of site risks, and timely communication of any such occurrences.
Identifying “unplanned” service repairs based on the equipment needs, contacting the on-site contact person, getting his approval if not covered by the contract, and performing them.
Management of PAR stock levels (shelving, inventory, stock transfer) and timely issuance of replenishment orders.
Submit timesheets based on the execution.

Skills & Experience

Minimum 3 years of experience in the elevator-escalator industry is an added advantage.
Experience in KONE and non-KONE equipment skills is desirable.
Vocational Certificate/Diploma candidate from Mechanical and Electrical stream or equivalent.
Good communication skills with basic IT skills.

Shortlisted candidates will be invited to complete an automated video interview. Please keep checking your emails for the link which can sometimes land in the spam folder.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.