The purpose of the HR & Operations Officer will be to
manage daily HR operations, staff supervision, client services, and ensure
compliance with statutory regulations. The ideal candidate will possess strong
leadership skills, a commitment to excellent client and associate service, and
the ability to drive operational efficiency.
Key Responsibilities:
- Staff
Supervision and Performance Management:
- Oversee
daily performance of associates, ensuring high productivity and
discipline.
- Implement
effective performance management processes and assist in the development
of team members.
- Regularly
review and assess the performance of staff, providing feedback and
coaching as necessary.
- Client & Associate Service:
- Ensure
that client service levels are met according to the service level
agreements (SLAs).
- Organize
and participate in business review meetings with clients to continuously
improve service delivery and performance.
- Address
client concerns and act as a liaison between the client and operations
team.
- Manage
recruitment and selection processes for associates, ensuring the best fit
for the role.
- Motivate
and engage associates to enhance job satisfaction and performance.
- Maintain
associate data, including payroll generation, attendance records, and
employee concerns.
- Daily
On-Site Operations Management:
- Supervise
day-to-day operations, including headcount management, employee
check-ins, and staff availability during working hours.
- Implement
and monitor adherence to company policies and procedures at the site
level.
- Legal
and Financial Risk Management:
- Ensure
compliance with statutory and legislative requirements (labor laws,
health and safety regulations, Data Protection laws etc.).
- Manage
and monitor financial aspects related to payroll, budgeting, and expense
management.
-
- Workplace
Health and Safety Compliance:
- Promote
and ensure a safe and healthy working environment for associates.
- Regularly
assess and improve workplace safety standards in line with legal
requirements.
- Internal
Procedural Compliance:
- Ensure
adherence to Altima Talent’s Limited’s internal policies and ethical
standards by associates.
- Conduct
periodic audits of operations and processes to identify areas for
improvement and ensure compliance.
- Business
Development:
- Identify
opportunities for revenue protection and growth by expanding current
client accounts.
- Actively
seek out and generate new client relationships to support business
development.
- Employee
Scheduling and Attendance Management:
- Formulate
and manage employee shift plans to ensure adequate coverage.
- Maintain
accurate attendance records and resolve any discrepancies in a timely
manner.
- Onboarding
and Training:
- Facilitate
the onboarding process for casual employees, ensuring a smooth transition
and integration into the team.
- Provide
necessary training and orientation to new employees regarding company
policies and expectations.
- Leave
Management:
- Administer
employee leave requests and ensure compliance with company leave
policies.
- Maintain
accurate records of employee leave balances and ensure timely updates.
- Payroll
Management:
- Manage
and process weekly and monthly payrolls accurately and on time.
- Issue
pay slips to employees and resolve any discrepancies or queries related
to payroll.
- Compliance
with Statutory Documents:
- Collect
and verify statutory documents from employees (e.g., tax forms,
identification, etc.) to ensure legal compliance.
- Disciplinary
Actions and Escalation:
- Address
and manage disciplinary issues and escalate serious matters for further
action.
- Ensure
consistency and fairness in handling employee conduct and performance
issues.
- Client
Visibility and Satisfaction:
- Foster
strong relationships with clients, ensuring a high level of client
satisfaction.
- Regularly
assess client feedback and take proactive steps to address any concerns.
Requirements
Qualifications, Skills and Competencies:
- Bachelor's
degree in Human Resources, Business Administration, or a related field.
- Minimum 5
years of experience in HR and operations management.
- Strong
knowledge of labor laws, payroll systems, and statutory compliance
requirements.
- Excellent
interpersonal, communication, and conflict resolution skills.
- Strong
leadership and people management skills.
- Ability to
work effectively under pressure and handle multiple tasks simultaneously.
- Proficiency
in MS Office and HR software/systems.
- Experience
in business development or client relationship management is a plus.
- High level
of integrity and professionalism.
- Strong
organizational and time management skills.
- Detail-oriented
with a focus on delivering results.
- Ability to
thrive in a fast-paced and dynamic work environment.