B
Full-time
On-site
Nairobi, Nairobi City, Kenya
Role Statement:

To welcome the guests by greeting them as per the standards and respond to customer queries and resolving issues in a timely and efficient manner to ensure customer satisfaction.

Key Responsibilities :

  • Welcoming and greeting guests warmly as they enter, and putting them on  a waiting list as necessary 
  • Communicating accurate wait times 
  • Managing the seating arrangement by allocating guests to tables and getting them seated in the correct table 
  • Seating guests and distributing menus 
  • Walk guests to their table and ensure they have menus to start perusing before a waiter or waitress takes over 
  • Light cleaning around the restaurant (like wiping down menus and tables)
  • Engaging with guests to ensure they’re happy with meals, drinks and the overall service 
  • Respond to complaints and helping to resolve them or escalate them to the supervisor or Restaurant Manager 
  • Answering phone calls and taking reservations 
  • Mastering all Menus to be able to assist with any guest queries
  • Listening to and answering guest questions, concerns and enquiries
  • Confirming the correct meal plan for guests entering the restaurant
  • Taking orders, posting bills and serving guests 
  • Following up with delayed orders with the Kitchen staff 
  • Taking care of the kids and young children for safety and orderliness in the restaurant.


Requirements


  • Diploma in hotel Management or equivalent 
  • 1+ years’ experience as a waitress or hostess 
  • Exceptional listening and communication skills. 
  • A polite, engaging personality. 
  • Commitment to customer satisfaction and service excellence.