Gorgias Technical Customer Service Representative

About the Job:

Are you ready to take on a senior role with a rapidly growing E-Commerce brand? We’re on the lookout for a top-notch Gorgias Technical Customer Service Representative to join our dynamic team. This role involves handling Email, Data Analysis, Live Chat, Troubleshooting, Technical Support, and more. It’s an exciting opportunity to be part of one of the fastest-growing companies in the E-Commerce space and contribute to our continued success.

The Gorgias Team is looking for candidates who embody our Core Values: putting the customer first, striving for excellence, being 100% honest, taking extreme ownership, and maximizing impact. If you resonate with these values and are passionate about delivering outstanding customer service, we’d love to hear from you. The role operates from 8 AM to 5 PM CET, Saturday through Wednesday.

Responsibilities:

• Provide technical support and troubleshooting for Gorgias CRM.
• Manage Email, Data Analysis, Live Chat, and Troubleshooting tasks.
• Address customer queries efficiently and handle backlogs.
• Maintain professional and engaging communication with a focus on quality.
• Ensure effective use of Gorgias by brands.

Requirements:

• Minimum of 2 years of Customer Service experience is required.
• Familiarity with Gorgias or similar CRMs is a plus.
• Proficiency in English and strong organizational skills.
• Experience in Technical Support and Troubleshooting.
• Technical ability, problem-solving skills, and flexibility.
• Leadership or management experience is desirable.

Technical Requirements:

• Must have a personally-owned PC or laptop with at least an Intel i5 processor (or its equivalent)
• A minimum internet speed of 15mbps for both upload and download

Perks & Benefits:

• Competitive Salary: $6 USD/hour
• Paid training
• PTO
• Health Insurance + Dental Coverage
• Permanent and Full-Time Work From Home Set-up
• Recognition and performance incentives
• Year-end bonus

How to Apply:

Copy and paste the following link into your browser:https://forms.gle/Ci4pje8Z7gJzkSpA9 and use the application code: JAZZHR.

We look forward to your application and encourage qualified candidates to apply!