Job Summary:
Our client is looking to hire a Dispatch Associate to ensure safe, accurate, timely and efficient delivery of all orders while facilitating and supporting drivers and dispatchers as they perform their duties.
Duties & Responsibilities:
1.Order Processing:
- Review and process customer orders, ensuring accuracy and completeness of information.
- Communicate any discrepancies or missing details to the engineering team or any other relevant teams.
2.Dispatch and Delivery Coordination:
- Preparing and aligning daily route plans.
- Ensuring dispatched merchandise arrives safely at their drop-off points.
- Ensure dispatch products are of good quality as per the Quality SOP.
- Track shipments in real time and proactively address any potential delays or issues.
- Ensure dispatch/loaded quantities are accurate as per the vehicle’s loading list
- Offer solutions to challenges encountered in the field by the delivery team.
- Manage delivery exceptions, such as missed deliveries or damaged goods, and find solutions to ensure customer satisfaction.
- Improve the efficiency of Fleet Utilization.
3.Documentation Management:
- Maintain accurate records of all deliveries, including tracking numbers, delivery dates, and customer information in the delivery management software i.e Track POD/Fleet
- Filing and monitoring the fueling trackers for the fleet.
- Assist with reconciling delivery discrepancies.
4.Compliance:
- Manage delivery team’s compliance with policies, procedures & SOPs
5.Customer Service:
- Respond to customer inquiries regarding deliveries in a timely and professional manner.
- Provide accurate information and address customer concerns efficiently.
- Work to resolve customer complaints and ensure their satisfaction with the delivery process.
6.Additional Duties:
- Assist with warehouse operations as needed, including picking and packing orders.
- Facilitate the safe arrival of procured goods to the warehouse when called upon.
- Maintain a clean and organized work environment.
- Contribute to a positive and collaborative team atmosphere.
- Follow all company policies and procedures.
Requirements
- Minimum of 3 years of hands-on experience in dispatch and logistics management, preferably within the FMCG sector.
- Bachelor's degree in Supply Chain Management, Logistics, or a relevant field.
- Prior experience using dispatch software
- Prior experience in a startup environment is highly desirable, demonstrating adaptability in a fast-paced and dynamic setting.
- Proven ability to oversee on-time and in-full dispatch and delivery operations.
- Strict adherence to logistics procedures, demonstrating a strong commitment to compliance and the confidence to enforce regulations.
- Intermediate proficiency in MS Office tools i.e., Excel, Word, PowerPoint
- Exceptional organizational skills and attention to detail, with the capacity to manage a large fleet efficiently and delivery team.
- Demonstrates integrity and transparency in work practices, and readily acknowledges and addresses issues promptly.
- Previous experience in a supervisory or team leader role, with the ability to motivate, train, and supervise a team.
- Excellent communication skills, with the ability to convey information effectively and instructions to team members and other stakeholders.
- Flexibility to work varying shifts, including evenings, weekends, and holidays, as necessary.
- Strong problem-solving skills, with the ability to identify and resolve operational and inventory issues.