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Dispatch Associate

Bridge Talent Management
Full-time
On-site
Nairobi, Nairobi City, Kenya
Job Summary:

Our client is looking to hire a Dispatch Associate to ensure safe, accurate, timely and efficient delivery of all orders while facilitating and supporting drivers and dispatchers as they perform their duties.

Duties & Responsibilities:

      1.Order Processing:
  • Review and process customer orders, ensuring accuracy and completeness of information.
  • Communicate any discrepancies or missing details to the engineering team or any other relevant teams.

      2.Dispatch and Delivery Coordination:

  • Preparing and aligning daily route plans.
  • Ensuring dispatched merchandise arrives safely at their drop-off points.
  • Ensure dispatch products are of good quality as per the Quality SOP.
  • Track shipments in real time and proactively address any potential delays or issues.
  • Ensure dispatch/loaded quantities are accurate as per the vehicle’s loading list
  • Offer solutions to challenges encountered in the field by the delivery team.
  • Manage delivery exceptions, such as missed deliveries or damaged goods, and find solutions to ensure customer satisfaction.
  • Improve the efficiency of Fleet Utilization.

      3.Documentation Management:

  • Maintain accurate records of all deliveries, including tracking numbers, delivery dates, and customer information in the delivery management software i.e Track POD/Fleet
  • Filing and monitoring the fueling trackers for the fleet.
  • Assist with reconciling delivery discrepancies.

      4.Compliance:

  • Manage delivery team’s compliance with policies, procedures & SOPs

      5.Customer Service:

  • Respond to customer inquiries regarding deliveries in a timely and professional manner.
  • Provide accurate information and address customer concerns efficiently.
  • Work to resolve customer complaints and ensure their satisfaction with the delivery process.

      6.Additional Duties:

  • Assist with warehouse operations as needed, including picking and packing orders.
  • Facilitate the safe arrival of procured goods to the warehouse when called upon.
  • Maintain a clean and organized work environment.
  • Contribute to a positive and collaborative team atmosphere.
  • Follow all company policies and procedures.



Requirements

  • Minimum of 3  years of hands-on experience in dispatch and logistics management, preferably within the FMCG sector.
  • Bachelor's degree in Supply Chain Management, Logistics, or a relevant field.
  • Prior experience using dispatch software
  • Prior experience in a startup environment is highly desirable, demonstrating adaptability in a fast-paced and dynamic setting.
  • Proven ability to oversee on-time and in-full dispatch and delivery operations.
  • Strict adherence to logistics procedures, demonstrating a strong commitment to compliance and the confidence to enforce regulations.
  • Intermediate proficiency in MS Office tools i.e., Excel, Word, PowerPoint
  • Exceptional organizational skills and attention to detail, with the capacity to manage a large fleet efficiently and delivery team.
  • Demonstrates integrity and transparency in work practices, and readily acknowledges and addresses issues promptly.
  • Previous experience in a supervisory or team leader role, with the ability to motivate, train, and supervise a team.
  • Excellent communication skills, with the ability to convey information effectively and instructions to team members and other stakeholders.
  • Flexibility to work varying shifts, including evenings, weekends, and holidays, as necessary.
  • Strong problem-solving skills, with the ability to identify and resolve operational and inventory issues.