Customer Insights - Data Analyst

We are looking for a Customer Insights - Data Analyst to join our Customer Insights group; as we scale up and drive digital and financial inclusion across our markets.

Job Purpose

In this role, you'll lead analysis projects that capture the voices of our customers and agents. Your insights will drive improvements and fuel innovation across the business, making a tangible impact on our services.

What will you do?

In this role, you’ll dive deep into research data, focusing on both quantitative and qualitative aspects. Using tools like Excel, you'll clean, interpret, and analyze data to uncover meaningful insights. Whether you’re answering specific business questions or exploring broader trends, your analyses will provide valuable recommendations that drive business decisions.

Designing clear, user-friendly research reports and dashboards will be a key part of your work. These reports need to summarize results compellingly, drawing out insights and offering actionable recommendations. You’ll also present your findings to senior management and other stakeholders, making sure complex data is easy to understand and impactful.

Managing multiple projects simultaneously will keep things dynamic. Ensuring data quality through validation checks is essential, and staying updated on the latest trends in data analysis and visualization will help you continually enhance your approach.

Collaboration is at the heart of what we do. You’ll work cross-functionally with various teams to address important business questions, fostering a culture of data-driven decision-making. Your contributions will support projects across M-KOPA, helping shape our strategic direction.

This is a hybrid role reporting to the Senior Data Analyst.

Expertise

A bachelor’s degree in a quantitative field, or equivalent experience, will set a strong foundation. At least two years of experience in a similar role, along with proficiency in Excel, will be essential.

You’ll thrive in this role if you have strong written communication skills, experience with BI platforms like Looker or Power BI, and a knack for asking the right questions to structure impactful analysis.

If you enjoy digging through data to identify trends, have strong business acumen, and are enthusiastic about continuous learning, we’d love to hear from you.

Why M-KOPA?

At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com.

Recognized thrice by the Financial Times as one Africa's fastest growing companies (2022, 2023 and 2024) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 5 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.

Important Notice

M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.

M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships. 

M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.