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In charge of the general management and the commercial activities of the Dufry shops, and accountable for the retail standards within the area to maximize profitable sales and manage local relationships.
Operations
Ensures correct and complete implementation of the commercial plan for the companies under his/her scope
Adding value and knowhow to the execution of the operating model and adapting the organization to local needs
Participate in determining the correct sales strategy for the leading Country
Define all commercial criteria to be applied in the shops (Lay out, Pricing, Promotions, Category selection…) in coordination with Marketing and Category Management
Ensure that decisions and recommendations from the leading Country are applied in shops
Regularly visit point of sales
Ensure that shops are run in accordance with legal rules and technical specifications as safety regulations
Ensure that all staff and material are present in accordance with the activities requirements
Manage costs and overhead and all factors affecting the profitable performance of operations
Monitotd measures and reports operational issues, opportunities, development plants and achievements within agreed format and time.
Follow sales evolutions and analyze figures to prepare weekly and monthly activity reports
Ensure a correct level of reporting from shops
Guarantee the correct implementation of processes in general and especially of promotions
Regularly control stocks situation and issue monthly shop count inventories
Guarantee a fluid logistics organization and delivery of shops. Good knowledge of Customs process for DF business (entries, management of DF stocks,etc).
Implement all necessary actions to ensure that objectives are met within set budget
Ensure the coordination with the airport authorities and other authorities
People
Ensure that there is a positive and good work ethos in all shops. Identify and implement necessary trainings within the shops
Review staff performance and track FTE by department.
Finance
Actively manage all the Financial targets, putting actions plans into place for underperforming areas of the business. Analyze monthly KPI’s, income statement and balance sheet, and control exchange rates
Participate in the determination of the investment and development plan
Customer
Promote Dufry as a brand inside shops and ensure that a high standard of customer service is implemented.
Manage relationship with Local Partner.
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