Established in 1982, Inlaks is an Information Technology Systems Integrator specializing in deploying dynamic and highly scalable ICT Infrastructure Solutions. Its customers cut across segments including Banking, Telecommunication, Oil/Gas, Power, Utilities, and the distribution sectors of the economy.
Inlaks also deploys Commercial/Resource Planning Software and Services to multinational companies. With 40 years of industry experience, they have grown consistently to be a leader as the foremost ICT and Infrastructure solutions provider with offices in Ghana, Nigeria and Kenya.
With an impressive customer base of six central banks in West Africa, over 18 commercial and microfinance banks, and major customers in the region, they are the dominant information technology company.
By focusing on specific industries, they have built expertise and reputation, becoming the major supplier of information technology solutions and a one-stop solutions hub. As their customer requirements continue to evolve, they constantly upgrade and innovate based on a thorough understanding of their industries, economies, and clients’ businesses.
As a Program Manager, Model Bank at Inlaks, you will act as the product owner and expert for specific regions or countries. Your responsibilities include defining and delivering the strategic roadmap, identifying market trends, designing appropriate business solutions, supporting sales, and delivering reference clients.
Strategic Product Direction: You will work closely with sales teams and clients to understand frontline requirements and align product strategies with market needs. By analyzing key trends, requirements, and opportunities, you will identify the best approaches to meet market demands through in-house development, partnerships, or acquisitions. Your role includes developing comprehensive business cases for new strategic initiatives and presenting them to the Product Board for approval. Additionally, you will publish and maintain the product roadmap, ensuring it reflects the organization's long-term goals and client priorities.
End-to-End Product Development: You will take full ownership of the development process for strategic initiatives, managing everything from planning deliverables to defining detailed requirements and overseeing acceptance testing. Your role will involve creating a detailed system and user documentation, along with training materials to support internal teams and clients. Furthermore, you will design and build model banks, ensuring they undergo rigorous testing and are signed off successfully, delivering robust and reliable solutions.
Sales Support: As a strategic product expert, you will support sales teams by providing in-depth expertise during demos and workshops, delivering technical presentations to clients and stakeholders, and identifying new business opportunities. Your insights will help shape proposals and ensure alignment with client needs. Additionally, you will play a critical role in transitioning customer requirements from the sales process to delivery, ensuring a seamless client experience.
Client Support: You will support strategic client implementations by collaborating closely with the Product and Services teams to address key requirements and ensure smooth interaction throughout the process. Your responsibilities include assisting with major enhancements and helping regions build pre-sales capabilities and design effective client demonstrations. By ensuring high levels of engagement and support, you will contribute to the successful execution of projects and enhance client satisfaction.
Bachelor’s degree in a related discipline (preferably IT or banking).
Minimum of 5-8 years of work experience in program or product management roles.
Proven knowledge and experience with T24 banking software and model banks.
Knowledge: Banking industry trends, software development life cycles, financial regulations, and market research.
Skills: Strategic thinking, project management, problem-solving, customer engagement, and presentation.
Behavioral Competencies: Result-oriented, attention to detail, customer focus, adaptability, and resilience.
People Management: Bring diverse teams together and ensure that they are able to collaborate effectively
Performance Metrics:
Your performance in this role will be evaluated across several dimensions:
Customer Metrics: Key indicators include the number of customer engagement meetings held each quarter, the percentage reduction in customer complaints, customer satisfaction levels, retention rates, and the product adoption rate among strategic clients.
Internal Processes: Your efficiency in bringing products and enhancements to market will be measured alongside your ability to streamline internal processes for timely delivery.
Financial Metrics: Metrics will include revenue growth, the formation of new business partnerships, the return on investment from strategic initiatives, and improvements in the proposal-to-closing ratio. Additional measures include the achievement of product revenue growth and meeting annual productivity targets.
Learning and Growth Metrics: Success in this area involves completing professional development initiatives, enhancing the capabilities of cross-functional teams, and meeting personal and team goals for growth and development.
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