Maintainig
General Operations
1. Act as the main link between the company and
the customer.
2. Engage with internal stakeholders whenever
necessary (credit control and piracy team)
3. Improve our pipeline management, opportunity
management and territory management.
Customer
Retention
1. Ensure and improve customer satisfaction and
loyalty to minimize customer loss.
2. Proactively drive resolution of customer issues,
including technical and billing issues.
3. Upsell and cross-sell to existing customers.
Growing
The Business
1. Actively hunt for business opportunities.
2. Gain new customers.
3. Make sure sales contracts are closed according
to process.
4. Define, review and improve the cost of
customer charge.
5. Win back lost accounts.