About Zipline
Do you want to change the world? Zipline is on a mission to transform the way goods move. Our aim is to solve the world’s most urgent and complex access challenges by building, manufacturing, and operating the first instant delivery and logistics system that serves all humans equally, wherever they are. From powering Rwanda’s national blood delivery network and Ghana’s COVID-19 vaccine distribution, to providing on-demand home delivery for Walmart and enabling healthcare providers to bring care directly to U.S. homes, we are transforming the way things move for businesses, governments, and consumers. The technology is complex but the idea is simple: a teleportation service that delivers what you need, when you need it, with near-zero emissions.
Join Zipline and help us to make good on our promise to build an equitable and more resilient global supply chain for billions of people.
About you and the role
One of Zipline’s core values is customer obsession. We are seeking a proven business builder and leader to manage and grow our portfolio of clients in Kenya. As the Business Lead in Kenya, you’ll develop and execute a strategy framed around delighting Zipline’s customers and growing our business with them. This will involve, but not be limited to, demonstrating impact and value to existing clients, working hand-in-hand with decision-makers to ensure our logistics and data services are maximizing health and economic impact, developing value propositions to introduce new use cases and/or scale existing ones, managing relationships with key stakeholders in government and at funding and implementing organizations, and acting as the principal conduit for feedback between the client and Zipline’s operations team. A strong candidate for this role will bring experience working with executive-level stakeholders, an ability to drive complex work streams while supporting others, and a passion for building businesses around disruptive technologies.
What you’ll do
- Own the customer experience from the time of initial contact through contract close, implementation, and growth; this includes leading impact and economic value discussions, developing solutions aligned with client’s strategy and goals, ensuring new implementations are completed in line with client expectations, leveraging insights to support account growth, and increasing visibility of Zipine’s impact
- Shape ongoing integration of Zipline’s service into government systems for maximal return on investment
- Drive pipeline growth; identify, qualify, and advance new partnership opportunities focusing on health, agriculture, and other sectors that can benefit from Zipline’s infrastructure
- Partner with global leadership to develop a vision for Zipline’s business growth in Kenya
- Contribute to feedback channels designed to strengthen this function, including partnering with the global team to ensure the necessary tools, assets, and sales enablement capabilities are in place
What you’ll bring
- 8+ years of experience in sales, partnerships, business building, and/or government affairs
- Experience managing multi-cultural, growth-stage business teams
- Track record of owning and driving account growth over time
- Experience selling complex, high value products or services preferred
- Experience selling to or partnering with government and/or funding institutions preferred
- Experience in health or development sectors a plus
- Ability to deeply understand a client’s current situation and needs, identify gaps and opportunities, and align proposed solutions to fit the client’s strategy and goals
- Exceptional communication and presentation skills
- Advanced strategic and project management skills
- Collaborative approach to sales and customer success that includes working with multiple internal and external stakeholders
- Inherent self-motivation, adaptability, and creativity
- Fluency in English
Ability to travel: Up to 50%
Location: Kenya
What else you need to know
Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws or our own sensibilities.
We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!