Role Overview:
This position is responsible for overseeing the Branch
operations including development and implementation of the strategy to ensure achievement of the Branch targets (Sales, Parts
and Service) in accordance with the Motor Division’s (the Division’s) overall
strategic objectives, managing staff and other resources, developing and attaining
sales targets, delivering exceptional customer service, and ensuring growth in
revenues and profitability.
The job holder shall report to the Group Managing
Director.
Key Responsibilities
Leadership Responsibilities
Develop and implement the Branch strategy to support the achievement of
the Division’s strategy on increased profitability and market share for all
brands.
Develop forecasts, financial budgets, objectives and business plans and
monitor the implementation and achievement of performance targets within
budgets.
Undertake competitor analysis to ensure availability of information
required to develop market penetration strategies on sales and aftersales
business at Branch level.
Assess local market conditions and identify and report to C-Suite on
current and prospective opportunities for sales and aftersales.
In consultation with the various Product/Brand Managers, develop branch
targets for parts, sales and service for all the brands, to support the
achievement of the overall business targets.
Implement strategic projects at Branch level.
Coordinate and monitor all the Branch activities to
enhance continuous improvement in achievement of the Branch targets and
improved profitability.
Managerial / Supervisory
Responsibilities
- Manage Branch sales, parts, and service teams
to ensure the team is motivated and highly engaged.
- Ensure effective management and controls in the financial expenditure at
Branch level for enhanced profitability.
- Implement effective systems that facilitate communication and employee
participation to ensure employee retention and satisfaction.
- Manage and monitor branch capacity in terms of human resources to ensure
the branch operations are fully supported.
- In collaboration with the HR department, ensure the branch has the required
competencies at all levels to ensure the provision of quality services in
parts, sales, and service.
- Ensure adequate training, coaching, development and motivation of the Branch Team to drive performance and profitability.
Operational Responsibilities
- Monitor the performance of Sales and aftersales units against the agreed
targets, report on, and develop plans to address any gaps identified.
- Identify business opportunities for the branch within the region to
increase the Division’s sales and market share for all the brands.
- Continuously identify and report on areas of improvement and propose
corrective strategies to address the challenges and leverage growth
opportunities.
- Engage with the Organization’s business partners to ensure achievement of
business targets
- Monitor compliance with statutory and stakeholder requirements with the
support of the respective Brand/Product Managers, to ensure minimal risk
exposure to the company due to noncompliance.
- Network with key stakeholders within the Region to promote branch
services and identify business opportunities.
- Promote customer satisfaction through timely resolution of all customers
complaints at the branch.
- Share knowledge with the other branches and head office on effective
practices, competitive intelligence, business opportunities and needs.
- Coordinate general administration of the branch to ensure that the facilities
and resources are safe and secure.
Requirements
- Bachelor’s Degree in Sales, Marekting, Automotive or business-related
field.
- At least 5 years proven track record in leading sales or aftersales teams
or managing operations and driving
performance with a reputable organization.
- Post graduate Diploma in Business Management, Financial management or an
equivalent qualification.
Key Competencies
-
Strategic mindset
-
Financial management
-
Automotive industry and market awareness
-
Project Management
-
Analytical & Data driven reporting
- Leadership and Communication Skills