Title: Assistant Camp Manager
Location: Masai Mara
Department: Administration
Reports
to: Camp Manager
Number
of Positions: 2
2.
Job Summary
The Candidate will assist the Camp manager in
overseeing the daily operations ensuring a safe enjoyable and memorable
experience for all guests. The role involves assisting in managing staff,
logistics and all camp operations and reporting.
3.
Key Measurable Goals
1) Delivery of excellent customer service
2) Assist in managing camp budgets, accuracy of
stocks and consumption reports
3) Performance in camp manager’s absence
4.
Duties & Responsibilities
Main
Duties & responsibilities:
• Overseeing Food & Beverage standards
• Deliver excellent guest experience and create
a warm and friendly atmosphere for all our guests.
• Welcome and host all visitors according to
the camp’s ethos of managing a balance between privacy/space and a warm
down-to-earth hosting.
• Ensuring guests receive personal attention
and specific special requests are taken care of.
• Assist the Camp manager with the day to day
running of the Camp in its entirety.
• Work closely with the Camp manager to
implement Camp policies, procedures and safety protocols.
• Ensure all procurement, stores and stock
control are being followed correctly. Ensure month-end stock takes are done and
submitted on time according to the reporting time-line.
• Ensure health and safety procedures are in
place for guests both in the property and when participating in activities,
excursions and transfers, as well as for staff, property, plant and equipment.
• Maintain a positive relationship with the
communities and neighbours.
• Help plan overall repairs and maintenance of
the property.
• Ensure that the overall hygiene of the Camp
is in place and maintained to a high level.
5.
Required Knowledge, Skills and Experience
• Bachelor’s Degree in Hospitality/Hotel
Management or related field
• Over 5 years of experience in hospitality
• Food & Beverage knowledge preferable,
food quality and food presentation
• Good hosting skills with a strong focus on
Guests Satisfaction
• Leadership and Management skills
6.
Personal attributes
• Excellent Communication and People skills
• A hospitable and service-oriented attitude
• Organized and detail -oriented with strong
problem-solving abilities
• Ability to work Collaboratively as part of a
team.
• Flexible and ability to multitask